FAQ
Do you ship internationally?
Not yet. The Clay Standard currently ships within the United States only. We hope to expand international shipping in the future.
Do you offer preorders?
Sometimes. Select products or limited releases may be offered for preorder. Preorder items will always be clearly marked with an estimated shipping timeline.
How long will my order take to ship?
Most orders are processed within 2–5 business days. Made-to-order apparel may require additional production time before shipping.
Will my order arrive in more than one package?
It might. Some products are fulfilled from different locations, so apparel and accessories may ship separately. You’ll receive tracking information for each shipment.
Can I change or cancel my order?
Contact us as soon as possible at support@theclaystandard.com. Once an order has entered production or fulfillment, we may not be able to make changes or cancel it.
What is your return policy?
Returns may be requested within 14 days of delivery. Items must be unworn, unwashed, unused and in original condition. Final-sale, personalized and custom items are not returnable unless damaged or incorrect.
Do you offer exchanges?
Because some items are produced in small batches, we can’t guarantee replacement sizes or colors will still be available. The easiest option is usually to return the original item and place a new order.
What if my item arrives damaged or incorrect?
Email support@theclaystandard.com within 7 days of delivery with your order number and photos of the issue. We’ll make it right.
How do your shirts fit?
Most apparel uses Comfort Colors garments with a relaxed, lived-in fit. Check the size chart on each product page before ordering.
Will sold-out items come back?
Sometimes. Small-batch products may be restocked depending on demand. If a restock alert is available, select “Let Me Know When It’s Back.”