Shipping + Returns

Shipping

We know you’re probably ordering this between practices, games, and whatever else is on the schedule, so we’ll do our best to get it moving quickly.

WHERE WE SHIP

The Clay Standard currently ships within the United States only. We hope to offer international shipping in the future.

Shipping Rate

Economy shipping is a flat $7.99 per order within the United States.

Economy is our base shipping option. We do not currently offer a faster paid shipping option at checkout.

Processing Times

Most orders are processed within 2–5 business days.

Some apparel is made to order and may require additional production time before shipping. Preorder or special-release items will have their estimated ship date listed on the product page.

During launches, restocks, holidays, or unusually high-volume periods, processing may take a little longer.

Split Shipments

Some products may be fulfilled from different locations.

If your order includes both made-to-order apparel and stocked accessories, your items may arrive in separate packages and at different times. You will receive tracking information for each shipment when available.

There is no additional shipping charge to you if we choose to split an order.

Delivery Times

Once your order ships, Economy delivery within the U.S. typically takes approximately 4–8 business days, depending on the carrier and destination.

Delivery dates shown at checkout are estimates and are not guaranteed.

Tracking

Tracking information will be emailed once your order ships.

Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.

Shipping Addresses

Please double-check your shipping address before placing your order.

If you notice an error, contact us as soon as possible. We can update an address only if the order has not already entered production or fulfillment.

The Clay Standard is not responsible for orders delivered to an address entered incorrectly at checkout.

Lost, Delayed or Delivered Packages

Once a package has been accepted by the carrier, delays caused by the shipping carrier are outside of our control.

If tracking shows your package as delivered but you cannot locate it, please check with household members, neighbors and your local carrier first.

If your package appears lost in transit, contact us and we’ll help you determine the next steps with the carrier.

Empty baseball field beneath warm stadium lights

Returns

We want you to love what you ordered.

Returns may be requested within 14 days of delivery.

To request a return, email support@theclaystandard.com with your order number and the item(s) you would like to return. Please do not send items back before contacting us for return instructions.

To qualify for a return, items must be:

Unworn
Unwashed
Unused
Free from stains, odors, pet hair or damage
In original condition with tags and packaging, when applicable

Items returned in a condition that cannot be resold will not be eligible for a refund.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect.

Original shipping charges are non-refundable.

We recommend using a tracked shipping method when sending a return.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Please allow several business days for your bank or card provider to process the refund after it is issued.

Exchanges

Because inventory may be limited and some items are produced in small batches, we cannot guarantee that another size or color will still be available.

For the fastest exchange, we recommend returning the original item and placing a new order for the replacement item.

Damaged, Defective or Incorrect Items

If we made a mistake, we’ll make it right.

Please contact us within 7 days of delivery if your order arrives damaged, defective or incorrect.

Include:

Your order number
A brief description of the issue
Clear photos of the item and packaging

Approved damaged or incorrect items will be replaced or refunded at no additional cost to you.

Final Sale Items

The following are not eligible for return unless they arrive damaged or incorrect:

Gift cards
Personalized or custom-made products
Items specifically marked FINAL SALE
Clearance items marked Final Sale

Preorder items are not automatically final sale unless clearly stated on the product page before purchase.

Cancellations

We begin processing orders quickly.

If you need to cancel or change an order, contact us as soon as possible. Once an item has entered production or fulfillment, we may no longer be able to cancel or modify it.